We are seeking a dynamic and detail-oriented Aftersales Service Assistant Manager to join our team. In this role, you will support and oversee the administration of our service programs, ensuring exceptional customer satisfaction and operational excellence. You will collaborate closely with service agencies, distribution partners, and internal teams to troubleshoot, streamline processes, and nurture strong relationships.

If you have a technical background, a passion for product functionality, and the ability to foster positive customer and vendor relationships, we’d love to hear from you!

Key Responsibilities

• Customer Support: Provide technical support to customers and external servicers, guiding them through troubleshooting processes over the phone to resolve product issues efficiently and effectively.
• Training: Train external service centers not only on common repairs but also on troubleshooting best practices, equipping them to handle technical issues remotely and in-person.
• Spare Parts Management: Oversee spare parts inventory and ensure timely replenishment.
• Administrative Tasks: Manage service area operations, including reviewing/approving invoices, authorizing returns, and updating spare parts price lists.
• Process Optimization: Collaborate with management to improve service processes, increasing productivity and customer satisfaction while controlling costs.
• Knowledge Sharing: Coordinate access to the product knowledge library and training materials for stakeholders.
• Relationship Building: Maintain collaborative relationships with servicers, distributors, dealers, and their sales representatives to ensure alignment and mutual success.

Qualifications & Skills

• Proven ability to diagnose and resolve technical issues remotely, with experience guiding others through troubleshooting steps over the phone.
• Strong technical knowledge and interest in product functionality and repair.
• Exceptional attention to detail and a proactive problem-solving mindset.
• Proficiency in data analysis, reporting, and forecasting, with strong MS Office skills (Excel and Power BI preferred).
• Highly organized with the ability to manage and prioritize multiple tasks.
• Strong communication and interpersonal skills, with a customer-first mindset.
• Knowledge of Italian language is a plus.

Compensation and Benefits

• Annual Salary: $68,650 per year
• Health Insurance (Medical, Dental & Vision)
• 401(k)
• Paid Time Off
• Employee discount.

Why Join Us?

• Be part of an international company known for innovation and quality.
• Work in a collaborative and supportive environment in sunny Los Angeles.
• Opportunity to grow and make a meaningful impact within a premium brand.
• Apply today and bring your expertise to our passionate team!